May I introduce myself?

My name is Mark de Krosse… nice to meet you! In 2019, I decided to pursue formal training as a mediator so that I could work as an MfN-registered mediator. The training, combined with over 25 years of experience as a mediator and entrepreneur/managing director in a large family business, provided me with the foundation to continue my journey as a mediator.

In addition to the general mediation training, I have also completed specialized courses in divorce mediation, family mediation, and labor mediation. The combination of experience and education enables me to tackle various and complex mediations.

Throughout my career, I have dealt with all kinds of conflicts, both small and large. Most conflicts were within the context of business families. Sometimes I was a party to the conflict, but most often, I was "invited to the table" to help find a solution. It always feels very rewarding when that succeeds, and it made me want to do more. Ultimately, the step to work as an MfN-registered mediator was not that big.

The process usually starts with a non-binding introduction/intake. This is important for the parties to determine whether they have a connection and whether there is a basis of trust. Trust among all parties is essential, as sensitive matters are discussed.

During the first meeting, the mediator explains the process, refers to the mediation agreement, checks for voluntary participation, and reminds everyone of their confidentiality and responsibilities. Only then does the real work begin.

It is the mediator’s responsibility to ensure that all parties can share their stories in a safe environment. The mediator remains impartial and neutral but asks the necessary questions to bring all issues to the table. Often, this isn’t achieved in the first meeting; sometimes it is. Once everything that needs to be discussed has been addressed, the parties look for solutions and we work together to make agreements. Honest and sustainable solutions are what matters. Signing the mediation agreement marks the beginning of the process.